Frequently Asked Questions

About ShipHype

ShipHype is an eCommerce Order Fulfillment Solution. We store and ship products from our warehouses on behalf of other businesses. We support businesses who sell on online platforms such as Amazon, Shopify, WooCommerce & more.
We have locations in Canada and the United States. To see the exact addresses, click the 'Locations' button in the header.
You can see our addresses by clicking the 'Locations' button the header. Note: You MUST NOT send inventory until you have been assigned a warehouse.
We have 5 warehouses. We have 3 warehouses in Canada and 2 in California.
Our warehouses are 90,000 sqft in total.
We plan to open in Vancouver, in Spring of 2022.
We are opening ocations in Vancouver and New Jersey next year.
We ship from our own warehouses. We don’t rely on third parties for fulfillment.
We have been around for a little over a year. ShipHype was launched in July, 2020.
We have more than 300 clients.
ShipHype is a Canadian company. Our head office is in Toronto.
Our warehouses are at room temp (approx. 20 degrees) but we can’t guarantee the temperature.

General

We will assign a dedicated Account Manager who will be your primary point of contact for everything you need. They will help you with onboarding as well as any other work requests.
Account managers are based in Canada. Their work hours are aligned with the operating hours of the warehouse you are assigned.
No. We require 5 days for processing receiving for inbound shipments.
Yes, you will have to sign our service agreement.
No. You can cancel at any time, given that you don't have any pending invoices.
You can find answers to additional questions HERE. Click the 'Contact Sales' button below or CLICK HERE to get in touch with us.
1. You contact our sales team. 2. We answer your questions and provide you with Pricing. 3. You let us know that you want to move forward. 4. We collect the Signup Deposit. 5. We send you Service Agreement. 6. You are assigned an Account Manager. 7. We give you access to our Dashboard. 8. You send Inventory to ShipHype.
Step 1. Let your Sales Rep know you want to sign-up. Step 2. We will send you the signup invoice. (this will count towards your monthly invoices) Step 3. We will send over our Service Agreement to sign. Step 4. We will provide you Access to our Software. Step 5. Send your Inventory to our warehouses
Yes, we accept customers from all countries.
Yes, you can ship directly from your supplier to our warehouse.
When doing business with us, you are not tied to any time commitments and can have your products shipped to your location at any time.
Our delivery hours are 9AM-4PM Mon-Fri. No, we do not accept shipments over the weekend. You will find the complete information on basecamp once we get you set up.
That’s not required but is needed once you hit a certain volume in sales.
1000 SKUs per client. We have made exceptions in the past.
Yes, absolutely. That's what most of our client use us for.
Yes, we have a direct integration with Amazon for FBM Fulfillment.
Yes, 50% of our customer base are clients who are selling on FBA.
Click the 'Contact Sales' button below or CLICK HERE.
You are required to pay a sign up deposit and sign a Service Agreement. Once completed you will receive access to Basecamp.
Sorry, we do not offer site visits at this time.
We offer FBM but we don’t offer Seller Fulfilled Prime at this time. We are hoping to introduce this in 2022.
You connect your online store with our sofware. Once your store is connected with our software, your orders will start to come in.
Through our software, you will be able to Send Inventory to our warehouses as well as create work requests for tasks such as Carton Forwarding, Labeling, Polybagging or anything else. Whenever you need to forward inventory to Amazon, you can start a request and attach the labels. We will update you about the progress through the software as well.
Yes, you can cancel at any time, given that you don't have any unpaid balances.

Pricing

CLICK HERE to go to our pricing page.
We charge $40 USD for a 40x48x55" Pallet spot. We also have Bin and Shelf storage. Complete Pricing can be found HERE.
Pallets that are over 55" will count as 2 pallet spots.
By default, the prices are in USD. You have the option of viewing CAD prices by changing the currency on the pricing page.
Our pricing does not change during peak season.
It’s faster to pick items that are lighter and heavier items that would require more packaging.
We don't have a minimum spend but we do have a monthly fee of $99 that we charge all clients.
This is a minimum cost for the software and premium support we provide to each account.
No. The cost is already included.
Shipping supplies are included in the pick and pack price. For prep services, we will provide a quote based on what exactly you need.
The logistical layout of Canadia is the problem here. Canada is a bigger country in size with only 1/10th of the population of the US. As more infastructure is built in Canada, we do see prices going down.
You can find our rates by CLICKING HERE.
Sorry, this amount is fixed. This deposit will count towards your monthly invoices. Unused balance is refundable.
The sign-up deposit is a fee we charge all new clients. This deposit serves as a retainer and counts towards your monthly invoice. Once clients use up this deposit, billing is done on a month-to-month basis. Unused balance is 100% refundable.

Billing

On the first week of each month, we bill you for the previous month's services.
We accept all major Credit Cards, Bank Transfers and PayPal.
We bill at the start of each month for the previous month’s services. Invoices are due within 5 days.
By default, the prices are in USD. You have the option of viewing CAD prices by changing the currency on the pricing page.
Yes, our storage fees are pro-rated by the week
We don’t charge you anything until your items actually arrive. Charges begin the day your inventory arrives.
No. The monthly fee will only be charged for months where we are actually storing inventory for you.

Carriers

Yes, we get big volume-discounts from carriers which we pass on to our clients.
We use UPS and FedEx for international shipments.
In Canada, we use UPS and Canada Post.
In the US, we use UPS, USPS and Fedex.
Yes, it is, but we don't recommend it. When multiple carriers are enabled, we are able to rate-shop and compare the rates across carriers for each shipment. With single carriers, you lose the ability to save where possible.

Insurance

We don't offer property insurance. If you are looking to protect your inventory, we recommend getting our warehouse address added to your existing insurance policy.
We only have general liability insurance that covers us. If you need property insurance, we recommend adding our address to your existing insurance policy.
If we are at fault, we will open a case, investigate and reimburse the client on a case by case basis up to a maximum of $500. We advise clients to add us to their existing insurance policy.
If we are at fault, we will open a case, investigate and reimburse the client on a case by case basis up to a maximum of $500. We advise clients to add us to their existing insurance policy.

Integrations

When a customer places an order on your website, we will be able to see the order and shipping information on our software.
As orders are shipped, they will instantly get marked as fulfilled in your store along with the tracking number.
Yes, the tracking number will automatically be provided to the customer.
Yes, we integrate with both.
We have a direct integration with Shopify, Amazon, WooCommerce, Walmart, Magento, Etsy, eBay and BigCommerce. You can also integrate with our API. You also have the option of uploading a CSV file or creating manual orders.
Sorry, we don't have a direct integration with Target.
Sorry, we don't have a direct integration with Wix.
You have the option of uploading manual orders, uploading CSV file, or connecting with our API.
Not at all. All you need is to click some buttons and enter your credentials from the platform(s) you wish to link.
Integration is extremely easy and should take less than 1 minute.
Orders are pulled in real-time, as they come in.
Yes, we can set up rules on your account to block certain countries as well as to only ship to selected countried.
Once you are signed up, we will provide you with our API documentation which you can share with your development team.
Sorry, we do not. We can recommend upwork.com, an online community where you can hire affordable developers.
We do not offer integration with Looker however you can make use of our open API.
No. We do not currently support EDI. We do have an open API which you can connect with.
We do not ship directly to Walmart but we have clients who sell on Walmart marketplace and we ship direct to consumer.

International Shipping

Yes, we can (except for dangerous goods)
The customer will have to pay the tarrifs at the time of delivery. The exception is with Section 321.
When you're shipping anything from Canada to US for which the item value is under $800, the recipient will not be charged duties.
No, we do not, however here’s a customs broker we work with and they’ll be able to help you (Send Customs Broker recommendation).

Pick & Pack

We offer boxes, bubble mailers and poly mailers. You also have the option of providing us your own custom packaging.
The price of packaging materials is already built into the pick & pack cost.
Yes, you can send in your own branded materials for us to use.
Pre-Packaged Picks are products that are already sent to us in their final packaging and all we need to do is put on a shipping label without further packing them.

Receiving

Although we recommend barcodes, barcoding is not required when sending inventory to ShipHype. When items arrive at our warehouse, we'll assign a unique storage spot for each SKU to ensure inventory doesn't get mixed up.
We require that attach WRO Labels on your master cartons/pallets before shipping to us.
We will assign you a warehouse once you are signed up with us.
This is a label that is generated through ShipHype to be attached to your inbound shipments. This helps us identify who the shipment belongs to and also provides details about the contents of the shipment.
In that case, you will incur a $100 identification charge.
20' Container = $300 40' Container = $500
No we do not however we work with many Freight Forwarders on a daily basis (send recommended Freight Forwarder details).
No we do not however we work with many Freight Forwarders on a daily basis (send recommended Freight Forwarder details).
Yes, you can drop off inventory at the warehouse but you cannot come into the facility.
Unloading Identifying Shipment Identifying Contents of Entire Shipment Allocating Inventory Spots Putting Products Away Updating Internal Inventory Updating Client Inventory Time Associated with Communication

Returns

Yes, we can, but you must arrange for your own shipping.
By default, we store your returns and if you need us to perform any work for them, you are able to submit a request through the software.
Sorry, we are currently unable to arrange shipping for returns.
Sorry, we can not use our carrier account to arrange shipping for returns.

Shipping

Packing slips are an extra charge but you have the option of including a packing slip inside or outside your package. Same with invoices.
We ship all orders the same day as long as the order is placed before the cutoff time
Our cutoff time for taking orders is 12PM.
We do not ship orders on the weekend.
For individual orders, the heaviest carton we can handle is 50 lbs.
Sorry, we do not ship products heavier than 50 lbs.
Sorry, we do not ship lettermail.
Yes, but you will have to arrange for your own shipping. We will build the pallets and attach shipping documents as required.
Yes. However, we don't recommend doing this if you are looking to save on shipping costs.
Yes, we can arrange refrigerated shipping if needed.
UPS picks up at our locations daily. You just need to send us the shipping labels.
Yes, you can provide us your own shipping labels.
You can you provide the SKUs that we are fulfilling for you and we will disable the ones we don't carry in our warehouse
Yes. Check out our Shipping Rates.

SLAs

80% of requests are completed within 24 hours. 99% of requests are completed within 48 hours.
You can find our SLAS by CLICKING HERE.
Once items arrive at our warehouse, we take 1-5 business days to process receiving.
We do not provide guarantees but 80% of requests are completed same-day and 99% of requests are completed within 48 hours of submitting.
For FBA, 5 days after receiving. For FBM/eCom 1-2 weeks.
We will reimburse the service charges and shipping charges for the original shipment. We will also send out the replacement free of charge.
If you are looking to move forward, we can get your account created and you can send inventory right away. If integrations are required, the configuration will take 1-2 weeks from the time your inventory arrives.
80% of requests are completed within 24 hours. 99% of requests are completed within 48 hours.

Storage

1000 SKUs per client. We have made exceptions in the past.
Yes, you can ship pallets higher than 55" however the storage fee per pallet will be doubled. The maximum pallet height we accept is 100".
Yes, we will let you know how much space your items are taking up. Each SKU will require it’s own storage spot.
This varies from product-to-product. You will have to provide us with your exact requirements.
If you wish to expand in the middle of the charging period, we will charge you additionally for the extra space. If you wish to shrink your storage space in the middle of the charging period, charges will not be affected until the next month.
We don't offer the option of reserving space. We do have space availability.
We store items in Bins, Shelves and Pallets. Pricing can be found HERE.

Special Requirements

Yes, you can ship to our warehouse directly from the retailer.
No, we are not able to be the Importer of Record.
No, we can not be the consignee. We can only be the ultimate consignee (the receiver)
The ultimate consignee is the receiver of the good. They have no role in importing, duties, or taxes related to the goods.
Sorry, we do not deal with Cannabis products.
Absolutely. We can perform any work order accoridng to your instructions and requirements.
Yes, but only from certain warehouses. If you have items that count as dangerous goods, you will need to submit your MSDS forms to our sales team.
Yes. The complete list can be found by CLICKING HERE.
Once your shipment arrives, you will be notified. At that point, you can let your Account Manager know how you want it handled.
You will have to create your own shipment plan and then send us the shipping labels.
We currently don't offer serial number tracking.
However, we are not able to guarantee any specific temperature.
Kitting would consist of a task where a client requires us to create special sets/kits of their products (e.g. a case of 4 units). This can be of the same product or multiple products.
If you have additional questions, you can
email: [email protected]

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