Frequently Asked Questions

About ShipHype

  • ShipHype is an eCommerce Order Fulfillment Solution.
  • We store and ship products from our warehouses on behalf of other businesses.
  • We support businesses who sell on online platforms such as Amazon, Shopify, WooCommerce & more.
  • We have locations in Canada and the United States.
  • To see the exact addresses, click the 'Locations' button in the header.
You can see our addresses by clicking the 'Locations' button the header. Note: You MUST NOT send inventory until you have been assigned a warehouse.
  • We have 5 warehouses.
  • We have 3 warehouses in Canada and 2 in California.
Our warehouses are 88,086 sqft across all locations.
We plan to open our Vancouver location in Q4 of 2022.
We are opening locations in Vancouver and New Jersey in late 2022.
  • We ship from our own warehouses.
  • We don’t rely on third parties for fulfillment.
  • ShipHype was launched in July, 2020.
  • We currently have 200 active clients.
We currently have 200 active clients.
In total, we have a staff of ~30 team members.
  • ShipHype is a Canadian company.
  • Our head office is in Toronto.
Our warehouses are at room temp (approx. 20 degrees celsiuis) but we can’t guarantee any specific temperature control.

Affiliate Program

  • 1. It's simple.
  • 2. We provide you with your own affiliate link which you can share with other businesses.
  • 3. As clients spend money, you earn recurring, lifetime commission.
You will earn commission every month - for the entire period the client does business with us.
We offer a 10% commission rate on the monthly spend.
Most clients spend around $1000/month. This translates into a monthly commission of $100 for you.
No. There is no cap on earnings.
Payouts can be requested at any time, as long as the payout is at least $100.
PayPal, Check/Cheque, Wire Transfer, Email Transfer, Zelle & more.
No, commission does not expire.
No. This is not allowed.
When users use your affiliate link, it will pre-fill your affiliate code for them.
Go to our 'Affiliate Program' page and click 'Generate Affiliate Link'.

Billing

On the first week of each month, we bill you for the previous month's services. A pre-authroized credit card is also required to be kept on file.
We accept all major Credit Cards. We allow some customers to pay via Bank Transfer and PayPal as well.
  • We bill at the start of each month for the previous month’s services.
  • Invoices are due immediately and billed to the credit card on file.
  • By default, the prices are in USD.
  • You have the option of viewing CAD prices by changing the currency on the pricing page.
Yes, our storage fees are pro-rated by the week.
  • We don’t charge anything until your items actually arrive.
  • Charges begin the day your inventory arrives.
Yes, absolutely.
No. The monthly fee will only be charged for months where we are actually storing inventory for you.
Canada = We will charge HST (which you can claim from CRA after registering your business). USA = We will not be charging any sales tax.
At this time, we do not offer any special pricing for non-profits.

Carriers

Yes, we get big volume-discounts from carriers which we pass on to our clients.
We use UPS and FedEx for international shipments.
In Canada, we use UPS and Canada Post.
In the US, we use UPS, USPS and Fedex.
Yes, it is, but we don't recommend it. When multiple carriers are enabled, we are able to rate-shop and compare the rates across carriers for each shipment. With single carriers, you lose the ability to save where possible.
No.
Yes

General

  • 1. We will assign a dedicated Account Manager who will be your primary point of contact for everything you need.
  • 2. They will help you with onboarding as well as any other work requests.
  • 1. Account managers are based in Canada.
  • 2. Their work hours are aligned with the operating hours of the warehouse you are assigned.
No. We require 3 days for processing receiving for inbound shipments.
ONT8 and YYZ9.
There is no binding contract that you have to sign with ShipHype but you will have to sign our service agreement.
No. You can cancel at any time, given that you don't have any pending invoices.
You can contact our Sales Tream by clicking the 'Contact Sales' button in the header.
  • 1. You contact our sales team.
  • 2. We answer your questions and provide you with Pricing.
  • 3. You let us know that you want to move forward.
  • 4. We collect the Signup Deposit.
  • 5. We send you Service Agreement.
  • 6. You are assigned an Account Manager.
  • 7. We give you access to our Dashboard.
  • 8. You send Inventory to ShipHype.
  • Step 1. Let your Sales Rep know you want to sign-up.
  • Step 2. We will send you the signup invoice. (this will count towards your monthly invoices)
  • Step 3. We will send over our Service Agreement to sign.
  • Step 4. We will provide you Access to our Software.
  • Step 5. Send your Inventory to our warehouses.
Yes, we accept customers from all countries.
Yes, you can ship directly from your supplier to our warehouse.
When doing business with us, you are not tied to any time commitments and can have your products shipped to your location at any time.
  • 1. Our delivery hours are 9AM-4PM Mon-Fri.
  • 2. No, we do not accept shipments over the weekend.
  • 3. You will find the complete information on basecamp once we get you set up.
Yes
Yes, absolutely.
Yes, we have a direct integration with Amazon for FBM Fulfillment.
Yes, we have space available and are accepting new customers.
Yes. Contact our Sales team to become a customer.
Yes, 50% of our customer base are clients who are selling on FBA.
Click the 'Contact Sales' button in the header.
Sorry, we do not offer site visits at this time.
  • 1. We offer FBM but we don’t offer Seller Fulfilled Prime at this time.
  • 2. We are hoping to introduce this in 2022.
  • 1. You connect your online store with our sofware.
  • 2. Once your store is connected with our software, your orders will start to come in.
  • 1. Through our software, you will be able to Send Inventory to our warehouses as well as create work requests for tasks such as Carton Forwarding, Labeling, Polybagging or anything else.
  • 2. Whenever you need to forward inventory to Amazon, you can start a request and attach the labels.
  • 3. We will update you about the progress through the software as well.
Yes, you can cancel at any time, given that you don't have any unpaid balances.

Insurance

No. We do NOT offer insurance for client's property. It is the client's responsibility to maintain an insurance policy that covers the cost of products sent to our warehouses. SHIPHYPE, under no circumstances, will be liable for any loss or damage to the inventory stored at our facilities. These events include, but are not limited to, theft, misuse, fire, natural disaster or any other event.

Integrations

When a customer places an order on your website, we will be able to see the order and shipping information on our software.
As orders are shipped, they will instantly get marked as fulfilled in your store along with the tracking number.
Yes, the tracking number will automatically be provided to the customer.
Yes, we integrate with both.
  • 1. We have a direct integration with Shopify, Amazon, WooCommerce, Walmart, Magento, Etsy, eBay and BigCommerce.
  • 2. You can also integrate with our API. You also have the option of uploading a CSV file or creating manual orders.
Sorry, we don't have a direct integration with Target.
Sorry, we don't have a direct integration with Wix.
You have the option of uploading manual orders, uploading CSV file, or connecting with our API.
Yes, you can upload order via CSV.
Not at all. All you need is to click some buttons and enter your credentials from the platform(s) you wish to link.
The actual connection should take less than 1 minute.
The configurations for your store and setting up shopping options will take 1-2 weeks from the time your inventory arrives.
Orders are pulled in real-time, as they come in.
Yes, we can set up rules on your account to block certain countries as well as to only ship to selected countried.
Yes. We use GraphQL API.
GraphQL API
Once you are signed up, we will provide you with our API documentation which you can share with your development team.
Sorry, we do not. We can recommend upwork.com, an online community where you can hire affordable developers.
We do not offer integration with Looker however you can make use of our open API.
  • 1. We do not currently have EDI capabilities, but we do have an open API which you can connect with.
  • 2. Alternatively, you can provide us with shipping labels in bulk.

International Shipping

Yes, we can (except for dangerous goods)
Yes. However, we do not drive across the border to utilize the postal system of the other country.
When you're shipping anything from Canada to US for which the item value is under $800, the recipient will not be charged duties.
We do not offer Customs Brokerage services. However, we are happy to connect you with customs brokers that we know of.

Pick & Pack

  • 1. We offer boxes, bubble mailers and poly mailers.
  • 2. You also have the option of providing us your own custom packaging.
The price of packaging materials is already built into the pick & pack cost.
Yes, you can send in your own branded materials for us to use.
No limits.
Pre-Packaged Picks are products that are already sent to us in their final packaging and all we need to do is put on a shipping label without further packing them.

Pricing

You can view our pricing page by clicking 'Fulfillment Pricing' in the top menu.
  • 1. We charge $40 USD for a 40x48x55" Pallet spot.
  • 2. We also have Bin and Shelf storage.
Pallets that are over 55" will count as 2 pallet spots.
  • 1. By default, the prices are in USD.
  • 2. You have the option of viewing CAD prices by changing the currency on the pricing page.
Our pricing does not change based on seasonality.
It’s faster to pick items that are lighter and takes more time to pick & pack heavier items.
We don't have a minimum spend but we do have a monthly fee of $199 USD that we charge all clients.
This is a minimum cost for the software and support we provide to each account.
No. The cost is already included.
  • 1. Shipping supplies are included in the pick and pack price.
  • 2. For prep services, we will provide a quote based on what exactly you need.
  • 1. The logistical layout of Canada is the problem here. Canada is a bigger country in size with only 1/10th of the population of the US.
  • 2. As more infastructure is built in Canada, we do see prices going down.
You can find our rates by CLICKING HERE.
  • 1. Sorry, this amount is fixed.
  • 2. This deposit will count towards your monthly invoices.
  • 3. Unused balance is refundable.
  • 1. The sign-up deposit is a fee we charge all new clients.
  • 2. This deposit serves as a retainer and counts towards your monthly invoice.
  • 3. Once clients use up this deposit, billing is done on a month-to-month basis.
Unused balance is 100% refundable.

Receiving

  • 1. Although we recommend barcodes, barcoding is not required when sending inventory to ShipHype.
  • 2. When items arrive at our warehouse, we'll assign a unique storage spot for each SKU to ensure inventory doesn't get mixed up.
We require that attach WRO Labels on your master cartons/pallets before shipping to us.
We will assign you a warehouse once you are signed up with us.
  • 1. The WRO label is an inbound label that must be attached when sending shipments to our warehouses.
  • 2. This helps us identify who the shipment belongs to and also provides details about the contents of the shipment.
In that case, you will incur a $100 identification charge.
  • 1. 20' Container = $300
  • 2. 40' Container = $500
Yes, we notify you once we receive your shipments.
Sorry, we do not offer trucking services. However, our sales team can connect you with Trucking Companies.).
Sorry, we do not offer Freight Forwarding services. However, our sales team can connect you with Freight Forwarders.
Yes, you can drop off inventory at the warehouse dock. Please keep in mind that we do not allow entry into the facility.
  • The receiving process consists of:
  • 1. Unloading
  • 2. Identifying Shipment
  • 3. Identifying Contents of Shipment
  • 4. Allocating Inventory Spots
    • Putting Products Away
  • 5. Weighing Products (for D2C only)
  • 6. Updating Internal Inventory
  • 7. Updating Client Inventory

Returns

Yes.
Yes, we can, but you must arrange for your own shipping.
By default, we store your returns and if you need us to perform any work for them, you are able to submit a request through the software.
Sorry, we are currently unable to arrange shipping for returns.
1. Add back to Inventory. 2. Discard 3. Additional Inspection 4. Re-Ship to Customer
Yes, we can receive, store and perform work on FBA removals.
When we receive returns, we will notify you and you can let the inbound manager know how you would like us to process your returns.
Absolutely. We can do any work request according to your instructions. You can provide work documents or videos.
We can collect all your returns for you, after which, you can submit a request to have all of them shipped back to you.

Shipping

  • 1. Packing slips are an extra charge but you have the option of including a packing slip inside or outside your package.
  • 2. Same with invoices.
We ship all orders the same day as long as the order is placed before the cutoff time.
Orders before 3PM are shipped same business day.
Orders after 3PM are shipped the following business day.
We do not ship orders on the weekend.
For individual orders, the heaviest carton we can handle is 50 lbs.
Sorry, we do not ship products heavier than 50 lbs.
Sorry, we do not ship lettermail.
  • 1. Yes, but you will have to arrange for your own shipping.
  • 2. We will build the pallets and attach shipping documents as required.
Yes. However, we don't recommend doing this if you are looking to save on shipping costs.
No, we do not.
We add dunnage for all orders and it’s free.
We can only use our carrier accounts for items shipping out of our warehouse.
Yes, we can arrange refrigerated shipping if needed.
We don’t offer pickup services (send Freight Forwarder details)
UPS picks up at our locations daily. You just need to send us the shipping labels.
Yes, you can provide us your own shipping labels.
You can you provide the SKUs that we are fulfilling for you and we will disable the ones we don't carry in our warehouse
Yes, check out our shipping calculator by CLICKING HERE.

SLAs

Most requests are completed within 48 hours. Refer to our SLAs page for more information.
You can find our SLAS by CLICKING HERE.
Once items arrive at our warehouse, we take 1-3 business days to process receiving.
No. Our service agreement is final.
We do not provide guarantees but most requests are completed within 48 hours. Refer to our SLAs page for more information.
Generally, 3 days. However, if it is your first time sending a shipment, it may take longer as we also have to setup your integration options.
  • We will reimburse the service charges and shipping charges for the original shipment.
  • We will also send out the replacement free of charge.
  • If you are looking to move forward, we can get your account created and you can send inventory right away.
  • If integrations are required, the configuration will take 1-2 weeks from the time your inventory arrives.
Most requests are completed within 48 hours. Refer to our SLAs page for more information.

Software

  • 1. No, you will have to contact the carrier/freight forwarded for tracking.
  • 2. We will notify you once your shipment arrives.
Yes, you can create manual orders through our dashboard.
Yes, you can upload a CSV file to our dashboard.
No. The WMS will automatically update the tracking number in your store once the orders are fulfilled.
Yes, you can enter SKU’s manually on our Dashboard.
Yes, as long as the order has not been processed on our end.
Yes, we will give you access to our project management software.
  • 1. Once the service agreement is signed, we share access with you to basecamp.
  • 2. It’s what we use to manage your fba requests.
  • 3. You’ll be able to send inventory to us, submit work requests, track your inventory and communicate with the ShipHype team.
You can see your inventory live in our dashboard.
Sorry, access is only provided once service agreement is signed. We are happy to provide a demo of our software.
Yes, absolutely. Schedule a call with our sales team for a demo.
We use ShipHero.
Warehouse Management Software, it's the dashboard we will give you access to once you sign-up.
  • 1. We will share access to our software which we use to manage your fba requests.
  • 2. You’ll be able to send inventory to us, submit work requests, track your inventory and communicate with the ShipHype team.
Yes, you can see your live inventory through our software
No, we don't need access to your seller central.

Special Requirements

Yes.
No, we are not able to be the Importer of Record.
No, we can not be the consignee. We can only be the ultimate consignee (the receiver)
  • 1. The ultimate consignee is the receiver of the good.
  • 2. They have no role in importing, duties, or taxes related to the goods.
No.
No, we are not.
Sorry, we do not store or ship alcohol products.
Yes.
Sorry, we can not. Prescription medications may only be mailed by Drug Enforcement Administration (DEA) registered distributors.
Yes.
Yes.
Sorry, we do not deal with Cannabis products.
Absolutely. We can perform any work order according to your instructions and requirements.
Yes
  • 1. Yes, but only from certain warehouses.
  • 2. If you have items that count as dangerous goods, you will need to submit your MSDS forms to our sales team.
Yes. The complete list can be found by CLICKING HERE.
Once your shipment arrives, you will be notified. At that point, you can let your Account Manager know how you want it handled.
You will have to create your own shipment plan and then send us the shipping labels.
Yes, we do.
We are not able to guarantee any specific temperature.
Sorry, we do not.
Kitting would consist of a task where a client requires us to create special sets/kits of their products (e.g. a case of 4 units). This can be of the same product or multiple products.

Storage

1000 SKUs per client. If the account is big enough for us, we may make an exception.
  • 1. Yes, you can ship pallets higher than 55" however the storage fee per pallet will be doubled.
  • 2. The maximum pallet height we accept is 100"..
No, we do not.
  • 1. Yes, we will let you know how much space your items are taking up.
  • 2. Each SKU will require it’s own storage spot.
  • 1. This varies from product-to-product.
  • 2. You will have to provide us with your exact requirements.
  • 1. If you wish to expand in the middle of the charging period, we will charge you additionally for the extra space.
  • 2. If you wish to shrink your storage space in the middle of the charging period, charges will not be affected until the next month.
  • 1. We don't offer the option of reserving space.
  • 2. We do have space availability.
Yes. Anything over 55” will be considered oversize and we’ll have to charge double.
We store items in Bins, Shelves and Pallets.
If you have additional questions, you can
email: [email protected]

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