Last updated: April 15th, 2024
Type |
Put-away time |
Less than 10 Pallets |
Within 48 Hours |
10+ Pallets |
3 Days |
50+ Pallets |
5 Days |
100+ Pallets |
10 Days |
300+ Pallets |
30 Days |
Floor-loaded Containers |
5 Days |
Shipments with 10+ SKUs |
3 Days |
Shipments with 30+ SKUs |
5 Days |
Shipments with 50+ SKUs |
7 Days |
Shipments with 100+ SKUs |
20 Days |
Shipments with 200+ SKUs |
30 Days |
Sending Inventory for 1st time |
Add 2 Days |
During Q4 |
Add 2 Days |
Additional Quality Control |
Add 2 Days |
Multiple SKUs per Carton |
Add 5 Days |
Multiple SKUs per Pallet |
Add 5 Days |
Open Cartons & Count Units inside |
Add 7 Days |
Please Note
- Times mentioned are in business days.
- Receiving times above are estimates, not guarantees.
- Depending on how busy the warehouse is, it may be faster or take longer.
- We are unable to provide estimates for shipments without WRO labels.
- If there is any discrepancy in the data provided to us, there will be additional delays.
- If multiple variables apply to your shipment, the longer expectation applies.
Type |
Ship Out Time |
Notes |
DTC Orders |
Same Day |
Orders received before 2PM will ship out the same business day.
Orders received after 2PM will ship the following business day. |
DTC Orders (Manual) |
2 Days |
We will try our best to ship same day but manual orders can take up to 48 hours to ship. |
DTC Orders (via CSV) |
2 Days |
If you are submitting orders via CSV file, we are not able to guarantee the turnaround time. |
Please Note
- If you are shipping 200+ orders per day, you must let us know ahead of time or we will not be able to guarantee same-day shipping.
- Carriers pickup at our warehouse daily but there are occasional days where carriers miss pickups. In the event that a carrier doesn't show up, SHIPHYPE can not be held responsible.
- We guarantee an accuracy rate of 100% for all direct-to-consumer orders.
Task |
2-Day Turnaround |
7-Day Turnaround |
7+ Days Turnaround |
Bundling |
Less than 200 Units |
200-500 |
500+ |
Carton Forwarding to Amazon |
Less than 100 Cartons |
100-200 |
200+ |
Count Only |
Less than 300 Units |
300-600 |
600+ |
Count & Inspect |
Less than 100 Units |
100-200 |
200+ |
Create Master Carton |
Less than 20 Cartons |
20-40 |
40+ |
Discard Items |
Less than 50 Cartons |
50-100 |
100+ |
FNSKU Labeling |
Less than 300 Units |
300-600 |
600+ |
Fragile Wrapping |
Less than 300 Units |
300-600 |
600+ |
Kitting |
Less than 300 Units |
300-600 |
600+ |
Palletization |
Less than 5 Pallets |
5-10 |
10+ |
Pallet Forwarding |
Less than 20 Pallets |
20-40 |
40+ |
Photo Requests |
Less than 20 Photos |
20-40 |
40+ |
Polybagging |
Less than 300 Units |
300-600 |
600+ |
Please Note
- Most requests are processed within 48 hours.
- If additional information is required to complete your request, it may take longer.
- Once cartons and pallets are ready, they will be given to the carrier next time they pickup.
Requirements |
Setup Time |
Less than 10 SKUs |
2 Days |
10+ SKUs |
5 Days |
30+ SKUs |
7 Days |
50+ SKUs |
10 Days |
100+ SKUs |
15 Days |
300+ SKUs |
30 Days |
DG/Hazardous |
Add 5 Days |
DDP Shipping |
Add 10 Days |
Custom API |
10 Days |
NetSuite Integration |
Add 30 Days |
Please Note
- Receiving must be completed before we can start shipping.
- Please do not put your store live unless you get the go-ahead from us.
- Setup time varies from account to account, depending on many factors such as: Inventory Sent, # of SKUs, Special Considerations, Client responsiveness.
Type |
Size |
Small Bin |
10x12x8” |
Large Bin |
12x24x12” |
Shelf |
60x24x18” |
Pallet |
40x48x55” |
Location Assignment
- Depending on the size of your products, and the number of units you send in, we will automatically assign a storage location for each SKU.
- Each SKU will require it's own storage location for accurate picking.
Oversize Pallets
- Pallets over 55 inches in height will count as 2 pallet spots.
Billing for Storage
- Storage charges begin from the date your items arrive at our warehouse.
- Storage is pro-rated weekly, when inventory is removed from warehouse.
Account Manager Response Time
Type |
Response Time |
General requests |
Under 30 minutes |
Requests sent over the weekend |
Processed next business day |