Service-Level Agreement (SLAs)

Last updated: January 1st, 2021

Turnaround & Task Completion

The following SLAs outline information about our fulfillment service:

Storage

  • Each SKU will require it's own storage bin, shelf or pallet. No exceptions.

Receiving Inventory: 2 Days

  • Once items arrive at warehouse, we will take up to 48 hours to process receiving.

Note: For large and container deliveries, we will take longer than 48 hours.

Shipping: Same Day

  • Orders received before 12PM will ship same business day.
  • Order received after 12PM will ship the following business day.
  • For FBA case forwarding, ShipHype staff will put Amazon labels on within 24 hours.

Note: Packages will be given to carrier next time they pickup. Carriers pickup at our warehouse daily but in the event that they don't, ShipHype can not be held responsible.

Manual Orders: 2 Days

  • We will try our best to get it shipped same day but manual orders can take up to 48 hours to ship.

Returns: 2 Days

  • Customer returns will be processed within 48 hours.
  • FBA Removals will be treated same as receiving.

Note: In order for us to process returns, you must provide us with a work document for how to deal with your returns.

Support Tickets: 1 Day

  • ShipHype aims to reply to all support tickets within 24 hours of receiving them.
  • Resolution time is not guaranteed.

Note: All requests sent over the weekend will be processed the next business day.


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